{"id":8363,"date":"2026-05-18T00:04:55","date_gmt":"2026-05-17T22:04:55","guid":{"rendered":"https:\/\/quiroesencia.com\/terminos-y-condiciones\/"},"modified":"2026-08-18T15:08:44","modified_gmt":"2026-08-18T13:08:44","slug":"terminos-y-condiciones","status":"publish","type":"page","link":"https:\/\/quiroesencia.com\/en\/terms-and-conditions\/","title":{"rendered":"General Terms and Conditions of Contract and Sale"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><em>Last updated: August 18, 2026 (Version 3.0 \u2014 service table updated based on V2 text of July 23, 2026)<\/em><\/p>\n\n<p class=\"wp-block-paragraph\">These General Terms and Conditions of Contract and Sale regulate the acquisition of services and products offered through the official website www.quiroesencia.com and in the physical establishment, in accordance with current data protection and electronic commerce regulations, under the ownership of the responsible company.<\/p>\n\n<h2 class=\"wp-block-heading\">1. General information and ownership of the portal<\/h2>\n\n<ul class=\"wp-block-list\"><li><strong>Company Name:<\/strong> GRANADA WELLNESS, SL<\/li><li><strong>Trade Name:<\/strong> Quiroesencia<\/li><li><strong>CIF:<\/strong> B19902097<\/li><li><strong>Registered Office and Workplace:<\/strong> Calle San Jer\u00f3nimo, N\u00ba 48, local, 18001 Granada, Spain<\/li><li><strong>Customer Service Phone \/ WhatsApp:<\/strong> +34 621 217 595<\/li><li><strong>Contact Email:<\/strong> info@quiroesencia.com<\/li><\/ul>\n\n<h2 class=\"wp-block-heading\">2. Exclusive object and nature of the services (health exclusion)<\/h2>\n\n<p class=\"wp-block-paragraph\">The Quiroesencia website provides users with a catalog of services focused entirely on physical well-being, relaxation, traditional manual techniques, and the practice of body disciplines such as Yoga.<\/p>\n\n<p class=\"has-background wp-block-paragraph\" style=\"border-radius:14px;background-color:#8ed1fc;padding-top:15px;padding-right:20px;padding-bottom:15px;padding-left:20px\"><strong>ESSENTIAL HEALTH WARNING:<\/strong> The services, massages, and rituals offered at Quiroesencia are exclusively for wellness, rest, relaxation, and aesthetic or physical rebalancing. Under no circumstances should they be considered medical, therapeutic, or clinical physiotherapy treatments. For any injury, chronic ailment, medical condition, or need for rehabilitation, users should consult licensed healthcare professionals. Quiroesencia does not treat clinical conditions and will refer such cases immediately.<\/p>\n\n<h2 class=\"wp-block-heading\">3. Catalog of services, modalities and rates<\/h2>\n\n<p class=\"wp-block-paragraph\">The final prices applicable to each service are those displayed on the website at the time of booking. All prices are expressed in Euros (\u20ac) and include the corresponding Value Added Tax (VAT). Rates differ depending on whether the service is provided on weekdays (LV) or at a weekend rate (SF): <strong>The Saturday rate also applies to Sundays, public holidays and the day before a public holiday.<\/strong>. Services without a listed SF rate are offered only on weekdays (Monday to Friday).<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>Relaxing Massage<\/strong> (Slow pace, induction to general calm): 50 min \u2014 \u20ac50 LV \/ \u20ac65 SF \u00b7 80 min \u2014 \u20ac75 LV \/ \u20ac90 SF<\/li><li><strong>Decontracting massage<\/strong> (Firm pressure on areas with accumulated tension): 50 min \u2014 \u20ac60 LV \/ \u20ac75 SF \u00b7 110 min \u2014 \u20ac140 (LV only)<\/li><li><strong>Sports Massage<\/strong> (Firm pressure adapted to loads and training): 50 min \u2014 \u20ac60 \u00b7 110 min \u2014 \u20ac140 (LV only)<\/li><li><strong>Deep Tissue Massage<\/strong> (slow work on internal muscle layers): 50 min \u2014 \u20ac60 \u00b7 110 min \u2014 \u20ac140 (LV only)<\/li><li><strong>Thai Massage<\/strong> (Rhythmic pressures and assisted stretching on a futon): 50 min \u2014 \u20ac60 \u00b7 80 min \u2014 \u20ac90 (LV only)<\/li><li><strong>Kobido Facial Massage<\/strong> (Traditional Japanese stimulation technique): 50 min \u2014 \u20ac60 LV \/ \u20ac75 SF<\/li><li><strong>Couples Massage<\/strong> (shared session in double booth): 50 min \u2014 \u20ac120 LV \/ \u20ac150 SF \u00b7 80 min \u2014 \u20ac180 LV \/ \u20ac210 SF<\/li><li><strong>Premium Massage Quiroesencia<\/strong> (Premium creams for body, face and feet, selected oils and deluxe textiles): 50 min \u2014 \u20ac110 LV \/ \u20ac125 SF \u00b7 80 min \u2014 \u20ac150 LV \/ \u20ac165 SF<\/li><li><strong>Reflexology Chromotherapy<\/strong> (Foot massage with chromotherapy): 50 min \u2014 \u20ac60 Mon-Fri \/ \u20ac75 Sun<\/li><li><strong>Muscle Relief Pack<\/strong> (liniments, balm, gel and scraper technique): 50 min \u2014 \u20ac70 LV \/ \u20ac85 SF<\/li><li><strong>Massage with 24K Gold Cream<\/strong>: 50 min \u2014 \u20ac70 LV \/ \u20ac85 SF<\/li><li><strong>Private Yoga Sessions<\/strong> (Individual or small groups of 1 to 3 people): 60 min \u2014 \u20ac45 \u00b7 90 min \u2014 \u20ac75 \u00b7 120 min \u2014 \u20ac95 (LV only)<\/li><li><strong>Premium Yoga + Massage Experience<\/strong> (individual combined ritual): 120 min \u2014 \u20ac95 LV \/ \u20ac110 SF<\/li><li><strong>Couples Yoga + Massage Experience<\/strong> (combined ritual for two): 120 min \u2014 \u20ac150 LV \/ \u20ac165 SF<\/li><\/ul>\n\n<p class=\"wp-block-paragraph\">Additionally, the center has specific complements applicable to the sessions (such as Tibetan Liniment, Tibetan Balm, premium essential oils or hot stones) with supplements indicated in the catalog that range between \u20ac5 and \u20ac10.<\/p>\n\n<h2 class=\"wp-block-heading\">4. Session vouchers and gift cards<\/h2>\n\n<p class=\"wp-block-paragraph\">Quiroesencia offers multi-session and gift formulas under the following special conditions:<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>Session Packages:<\/strong> These passes are configured as personal or shared use, depending on the chosen option, and are offered at a fixed, advantageous price. They have a strict validity period, which will be indicated at the time of purchase (by default, 6 months from the date of purchase). They are non-refundable once the first session has been used, either partially or completely.<\/li><li><strong>Gift Cards:<\/strong> They allow you to gift any experience or amount from the catalog. They are valid for a maximum of 12 months from the date of issue. The recipient must book their appointment in advance through the usual channels, subject to availability.<\/li><\/ul>\n\n<h2 class=\"wp-block-heading\">5. Online booking process and appointment management<\/h2>\n\n<p class=\"wp-block-paragraph\">Reservations are processed preferentially and as a priority through the online booking engine integrated into the website (managed under the secure platform of Square \/ Block, Inc.), or by direct assistance via corporate WhatsApp message (+34 621 217 595).<\/p>\n\n<p class=\"wp-block-paragraph\">To schedule an appointment, the client must select the type of service, the desired duration, the day, and the time from the available slots. An additional 10 minutes are always systematically reserved beyond the massage duration for initial welcome, a quick initial assessment of preferences, and a relaxed closing and changing of the client&#039;s clothes, ensuring that the net time on the massage table or futon accurately reflects the service booked.<\/p>\n\n<h2 class=\"wp-block-heading\">6. Payment methods and transaction security<\/h2>\n\n<p class=\"wp-block-paragraph\">Payment for sessions or the purchase of vouchers and gift cards can be made online or directly at the physical establishment using a Credit or Debit Card (Visa, MasterCard, among others).<\/p>\n\n<p class=\"wp-block-paragraph\">Online payment processing is fully integrated through Square&#039;s encrypted payment gateway. All data is transmitted encrypted using high-security SSL protocols and strictly complies with the Payment Card Industry Data Security Standard (PCI-DSS), guaranteeing secure transactions. GRANADA WELLNESS, SL never stores or has access to users&#039; bank card credentials or numbers.<\/p>\n\n<h2 class=\"wp-block-heading\">7. Cancellation, appointment modification and refund policy<\/h2>\n\n<p class=\"wp-block-paragraph\">Due to the nature of the activities, where a cabin and a professional are reserved exclusively for each booking, the following cancellation and modification policy is established:<\/p>\n\n<ul class=\"wp-block-list\"><li><strong>Modifications or cancellations made more than 24 hours in advance:<\/strong> The client can change the date and time of their appointment or cancel it via the booking link or by contacting us through WhatsApp without penalty. In the case of a full cancellation, a refund will be issued, minus 10% to cover administrative costs and technical management fees of the bank booking gateway.<\/li><li><strong>Cancellations or non-attendance with less than 24 hours&#039; notice:<\/strong> If the appointment is cancelled, changed outside the deadline, or the client does not show up at the center at the agreed time, the right to the service will be definitively lost and there will be no refund, charge or return of the amount, the session being considered effectively consumed (which includes the loss of the session if it was a voucher or gift card).<\/li><\/ul>\n\n<h2 class=\"wp-block-heading\">8. Attendance and punctuality rules<\/h2>\n\n<p class=\"wp-block-paragraph\">Users are strongly encouraged to arrive at the establishment 5 to 10 minutes before their scheduled appointment. In case of delay, the session will be carried out with a proportional reduction in duration to avoid disrupting appointments for subsequent clients, while still requiring payment of the full service fee.<\/p>\n\n<h2 class=\"wp-block-heading\">9. Data protection and privacy<\/h2>\n\n<p class=\"wp-block-paragraph\">All personal data collected during the booking and billing process (name, surname, contact and operational appointment history) are treated confidentially in accordance with the General Data Protection Regulation (GDPR) and Organic Law 3\/2018 (LOPDGDD).<\/p>\n\n<p class=\"wp-block-paragraph\">Operational data is stored on the secure servers of the data processor (Square) and, after the service has ended, is kept securely locked and restricted for a minimum of 5 years, available exclusively to Public Administrations, Judges, and Courts to address potential contractual and tax liabilities. For more information, please consult our full privacy policy. <a href=\"https:\/\/quiroesencia.com\/en\/privacy-policy\/\">Privacy Policy<\/a>.<\/p>\n\n<h2 class=\"wp-block-heading\">10. Applicable legislation and competent jurisdiction<\/h2>\n\n<p class=\"wp-block-paragraph\">These General Terms and Conditions of Sale are governed in all respects by current Spanish law. For the resolution of any dispute, conflict, or claim arising from the provision of services or the interpretation of these terms, the parties agree to submit to the jurisdiction of the Courts of the city of Granada (Spain), expressly waiving any other jurisdiction that may apply.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u00daltima actualizaci\u00f3n: 18 de agosto de 2026 (Versi\u00f3n 3.0 \u2014 tabla de servicios actualizada sobre [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-8363","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.3 (Yoast SEO v28.3) - 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