Changes to appointments can be made up to 24 hours in advance, subject to availability, but payments are non-refundable.
Cancellations within 24 hours or no-shows are not eligible for recheduling.
In the case of a cancellation or no-show, clients are NOT eligible for refunds nor modifications of the scheduled appointment.
Gift cards, discounted offers, and vouchers may be exchanged based on availability but are non-refundable.
Quiroesencia and Granada Wellness, SL reserve the right to request a medical certificate to certify cancelled appointments and reserve the right to cancel any service if the appointment-holder refuses to present a certificate.
In the event of improper conduct towards any of the employees of Quiroesencia or Granada Wellness, S.L., the service may be cancelled without any right to a rescheduling or refund of payment.